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FAQ

Frequently asked questions about Nexfit

Short answers for users looking for a trainer and trainers who want to present their services.

For users

How do I find a trainer?

Open the Trainers page and use search, sport, location, goal, training type and sorting to narrow the results.

Is contacting trainers free?

Yes. Sending an inquiry from a public trainer profile is free for users.

How do filters work?

Filters show trainers matching the selected sport, location, goal and training type. Results can also be sorted by featured trainers, newest profiles and price.

What does verified trainer mean?

A verified profile means an administrator has reviewed and approved the basic profile information before public display.

Does Nexfit charge users for training?

During the MVP phase, Nexfit does not charge users for training. Service and payment details are agreed directly with the trainer.

For trainers

How do I register as a trainer?

Enter your first name, last name, email and password. Complete your profile in the trainer panel after signing in.

Is my profile published immediately?

Your account is active immediately. Complete your profile and enable public visibility when ready. Verification is separate.

What does verification mean?

Verification means the platform has reviewed the profile. A verified profile can be publicly visible when the other visibility requirements are also met.

How do subscription packages work?

FREE is activated locally; PRO uses online payment. Provider confirmation activates access automatically.

How are inquiries received?

Inquiries sent from the public profile are visible in the trainer panel, and email notifications can be sent when mail is configured.

How do gallery and certificates work?

FREE includes 2 photos; PRO includes unlimited photos and a video link. Certificates publish immediately; administrators can hide inappropriate content.

How do I change or cancel subscription?

Open the subscription page in the trainer panel. You can request a plan change or cancel the current active subscription.